---
description: Side-by-side comparison of Plum Voice vs Amazon Connect. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Plum Voice vs Amazon Connect Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Plum Voice \<span\>vs\</span\> Amazon Connect](https://www.capterra.com.sg/compare/19653/1017140/plum-voice-hosted-ivr/vs/amazon-connect)

# Compare Plum Voice vs Amazon Connect

Canonical: https://www.capterra.com.sg/compare/19653/1017140/plum-voice-hosted-ivr/vs/amazon-connect

> Detailed comparison between Plum Voice and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Plum Voice | Amazon Connect |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 30 | 96 |
| **Starting Price** | US$200.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Plum Voice

Plum Voice collaborates with technology service providers to create AI-powered programammable communications - advanced IVR, conversational AI, virtual agents, chat, SMS campaigns \&amp; secure payments.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### Plum Voice

- API
- Activity Tracking
- Automated Responses
- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Customizable Reports
- IVR
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Third-Party Integrations
- Voice Mail

### Amazon Connect

- API
- Activity Tracking
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- IVR
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Third-Party Integrations
- Voice Mail

## Links

- [View Plum Voice Profile](https://www.capterra.com.sg/software/19653/plum-voice-hosted-ivr)
- [View Amazon Connect Profile](https://www.capterra.com.sg/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.com.sg/compare/19653/1017140/plum-voice-hosted-ivr/vs/amazon-connect)

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