ServiceNow ITSM vs TeamSupport

Best for

Who Uses This Software?

Not provided by vendor
B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.
Pricing

Starting Price

N/A
US$50.00/month

Free Trial

  • No
  • Yes

Free Version

  • No

Details

Not provided by vendor
Per month, per user with annual billing
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Escalation Management
  • Multi-Channel Communication
  • Network Monitoring
  • Ticket Management
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Escalation Management
  • Multi-Channel Communication
  • Network Monitoring
  • Ticket Management
Ratings

Overall

4.5/5

Ease of Use

4.4/5

Customer Service

4.5/5

Features & Functionality

4.3/5

Value for Money

4.4/5
Training & Support

Support

  • Business Hours
  • Online
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars