---
description: Side-by-side comparison of Tiledesk vs VIVI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tiledesk vs VIVI Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Tiledesk \<span\>vs\</span\> VIVI](https://www.capterra.com.sg/compare/187541/1051181/tiledesk/vs/vivi)

# Compare Tiledesk vs VIVI

Canonical: https://www.capterra.com.sg/compare/187541/1051181/tiledesk/vs/vivi

> Detailed comparison between Tiledesk and VIVI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tiledesk | VIVI |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 154 | 4 |
| **Starting Price** | €49.00 | US$0.05 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Tiledesk

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

### VIVI

VIVI voice and chat is the right solution to any business big or small that interacts with its customers via voice or chat, or if they are looking to add voice and chat capabilities.

## Key features

### Tiledesk

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### VIVI

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Tiledesk Profile](https://www.capterra.com.sg/software/187541/tiledesk)
- [View VIVI Profile](https://www.capterra.com.sg/software/1051181/vivi)
- [View Original Comparison](https://www.capterra.com.sg/compare/187541/1051181/tiledesk/vs/vivi)

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