---
description: Side-by-side comparison of NetSupport Manager vs Freshservice. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NetSupport Manager vs Freshservice Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Screen Sharing Software](/directory/31738/screen-sharing/software) > [NetSupport Manager \<span\>vs\</span\> Freshservice](https://www.capterra.com.sg/compare/18719/132997/netsupport-manager/vs/freshservice)

# Compare NetSupport Manager vs Freshservice

Canonical: https://www.capterra.com.sg/compare/18719/132997/netsupport-manager/vs/freshservice

> Detailed comparison between NetSupport Manager and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NetSupport Manager | Freshservice |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 32 | 791 |
| **Starting Price** | £10.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### NetSupport Manager

Remote support, remote desktop, remote access, IT management, hybrid working - all across a range of devices, platforms, locations - and industries.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### NetSupport Manager

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- File Sharing
- IT Asset Tracking
- Inventory Management
- License Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security

### Freshservice

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- File Sharing
- IT Asset Tracking
- Inventory Management
- License Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security

## Links

- [View NetSupport Manager Profile](https://www.capterra.com.sg/software/18719/netsupport-manager)
- [View Freshservice Profile](https://www.capterra.com.sg/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.com.sg/compare/18719/132997/netsupport-manager/vs/freshservice)

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