---
description: Side-by-side comparison of HubSpot Service Hub vs Zammad. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HubSpot Service Hub vs Zammad Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HubSpot Service Hub \<span\>vs\</span\> Zammad](https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad)

# Compare HubSpot Service Hub vs Zammad

Canonical: https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad

> Detailed comparison between HubSpot Service Hub and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HubSpot Service Hub | Zammad |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 190 | 7 |
| **Starting Price** | US$15.00 | US$5.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

### Zammad

Zammad can be used in any industry for either external communication (e.g. customer service) or internal correspondence (e.g. IT support).

## Key features

### HubSpot Service Hub

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

### Zammad

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management
- Workflow Management

## Links

- [View HubSpot Service Hub Profile](https://www.capterra.com.sg/software/182476/hubspot-service-hub)
- [View Zammad Profile](https://www.capterra.com.sg/software/207587/zammad)
- [View Original Comparison](https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HubSpot Service Hub vs Zammad Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of HubSpot Service Hub vs Zammad. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad","about":[{"@id":"https://www.capterra.com.sg/software/182476/hubspot-service-hub#software"},{"@id":"https://www.capterra.com.sg/software/207587/zammad#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0eebc90f-9517-4a58-91bf-f4528fa4e77f.png","url":"https://www.capterra.com.sg/software/182476/hubspot-service-hub","@id":"https://www.capterra.com.sg/software/182476/hubspot-service-hub#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":190,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Zammad","description":"Zammad is an open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. It is based on current web technologies such as WebApp/HTML5, WebSockets, and REST in the frontend and relies on Ruby on Rails in the backend. Thanks to its REST API, Zammad can be easily implemented in existing system environments.  In addition, it also offers many connections out of the box, e.g. for telephone, user administration, or monitoring.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98667aeb-777e-47b8-aaf9-81faa97fb097.png","url":"https://www.capterra.com.sg/software/207587/zammad","@id":"https://www.capterra.com.sg/software/207587/zammad#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":7,"ratingValue":4.6},"offers":{"price":"5.8","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"HubSpot Service Hub vs Zammad","position":3,"item":"https://www.capterra.com.sg/compare/182476/207587/hubspot-service-hub/vs/zammad","@type":"ListItem"}]}]}
</script>