---
description: Side-by-side comparison of Twilio vs 360 SMS App. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Twilio vs 360 SMS App Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [Twilio \<span\>vs\</span\> 360 SMS App](https://www.capterra.com.sg/compare/180158/1023433/twilio-communications-platform/vs/360smsapp)

# Compare Twilio vs 360 SMS App

Canonical: https://www.capterra.com.sg/compare/180158/1023433/twilio-communications-platform/vs/360smsapp

> Detailed comparison between Twilio and 360 SMS App. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Twilio | 360 SMS App |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 501 | 6 |
| **Starting Price** | US$0.01 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries.

### 360 SMS App

360 SMS App is designed for businesses in healthcare, education, finance, real estate, and other industries.

## Key features

### Twilio

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Automatic Call Distribution
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Contact Management
- Mass Texting
- Natural Language Processing
- Performance Management
- Polls/Voting
- Recording
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Shortcodes

### 360 SMS App

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Contact Management
- Mass Texting
- Polls/Voting
- Reporting/Analytics
- SMS Messaging
- Shortcodes

## Links

- [View Twilio Profile](https://www.capterra.com.sg/software/180158/twilio-communications-platform)
- [View 360 SMS App Profile](https://www.capterra.com.sg/software/1023433/360smsapp)
- [View Original Comparison](https://www.capterra.com.sg/compare/180158/1023433/twilio-communications-platform/vs/360smsapp)

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