---
description: Side-by-side comparison of ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> OpenText ZENworks Service Desk](https://www.capterra.com.sg/compare/179501/1049722/manageengine-service-desk-plus/vs/zenworks-service-desk)

# Compare ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk

Canonical: https://www.capterra.com.sg/compare/179501/1049722/manageengine-service-desk-plus/vs/zenworks-service-desk

> Detailed comparison between ManageEngine ServiceDesk Plus and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | OpenText ZENworks Service Desk |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 227 | 0 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Webinars, Documentation, Videos |

## Best for

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

### OpenText ZENworks Service Desk

\-

## Key features

### ManageEngine ServiceDesk Plus

- Analytics
- Asset Tracking
- Change Management
- Configuration Management
- Customer Support
- Customizable Reports
- Help Desk Management
- Incident Management
- Incident Reporting
- Issue Scheduling
- Knowledge Base Management
- Mobile Alerts
- Monitoring
- Problem Management
- Reservations Management
- Self Service Portal
- Service History
- Support Ticket Management
- Task Management
- Wiki

### OpenText ZENworks Service Desk

- Analytics
- Change Management
- Configuration Management
- Customer Support
- Incident Management
- Incident Reporting
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
- [View OpenText ZENworks Service Desk Profile](https://www.capterra.com.sg/software/1049722/zenworks-service-desk)
- [View Original Comparison](https://www.capterra.com.sg/compare/179501/1049722/manageengine-service-desk-plus/vs/zenworks-service-desk)

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