inSided vs Zendesk

Best for

Who Uses This Software?

Mainly B2B-Software companies and Telecom providers, but we also see a lot of interest from companies in B2C Software, Consumer online services and -hardware.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

US$900.00/month
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

Not provided by vendor
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Collaboration
  • Communication Management
  • Customer Engagement
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Alerts / Escalation
  • Collaboration
  • Communication Management
  • Customer Engagement
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
Ratings

Overall

4.1 / 5
4.3 / 5

Ease of Use

4.3 / 5
4.3 / 5

Customer Service

4.3 / 5
4.3 / 5

Features & Functionality

3.4 / 5
4.3 / 5

Value for Money

4 / 5
4.1 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars