---
description: Side-by-side comparison of TextBox vs Twilio. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TextBox vs Twilio Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [TextBox \<span\>vs\</span\> Twilio](https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform)

# Compare TextBox vs Twilio

Canonical: https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform

> Detailed comparison between TextBox and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TextBox | Twilio |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 23 | 502 |
| **Starting Price** | US$39.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TextBox

TextBox primarily serves small businesses that need to communicate WITH their customers in a more efficient way than telephone or email. Applications include customer service, notifications and alerts

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### TextBox

- 2-Way Messaging
- API
- Automated Responses
- Contact Management
- Message Personalization
- SMS Messaging
- Scheduled Messaging

### Twilio

- 2-Way Messaging
- API
- Archiving & Retention
- Automated Responses
- Automatic Call Distribution
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Contact Management
- Message Personalization
- Natural Language Processing
- Performance Management
- Recording
- Reminders
- SMS Messaging
- Scheduled Messaging
- Status Tracking
- Video Conferencing

## Links

- [View TextBox Profile](https://www.capterra.com.sg/software/170588/textbox)
- [View Twilio Profile](https://www.capterra.com.sg/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TextBox vs Twilio Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of TextBox vs Twilio. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform","about":[{"@id":"https://www.capterra.com.sg/software/170588/textbox#software"},{"@id":"https://www.capterra.com.sg/software/180158/twilio-communications-platform#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"TextBox","description":"TextBox text enables your EXISTING business landline, VoIP and toll-free telephone number(s) for efficient 2-way communications by text. TextBox is NOT a mass text marketing platform but rather a 1-to-1 communications platform that also supports small group delivery. TextBox can be accessed from virtually any internet enabled computer, smartphone or tablet.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/64f3f733-cb50-480c-a14a-e67f04f4835a.png","url":"https://www.capterra.com.sg/software/170588/textbox","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/170588/textbox#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":23,"ratingValue":4.7},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Twilio","description":"Twilio is a cloud-based communications platform enabling developers to integrate voice, messaging, and video into applications. Its Voice API offers scalable calling with features like Interactive Voice Response (IVR), voice recording, speech recognition, and global conferencing for up to 250 participants. \n\nThe platform includes Conversational Intelligence, leveraging AI and natural language processing to extract insights from calls. Features like Elastic SIP Trunking, private interconnects, call encryption, emergency calling, branded caller ID, and SHAKEN/STIR protocols enhance security and functionality. Twilio combines communications technology with customer data management for integrated multi-channel experiences, offering documentation, SDKs, and code samples to streamline development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e2b944e-cf79-4bb4-9875-90427949dfec.png","url":"https://www.capterra.com.sg/software/180158/twilio-communications-platform","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/180158/twilio-communications-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":502,"ratingValue":4.4},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"SMS Marketing Software","position":2,"item":"/directory/30842/sms-marketing/software","@type":"ListItem"},{"name":"TextBox vs Twilio","position":3,"item":"https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/170588/180158/textbox/vs/twilio-communications-platform#breadcrumblist"}]}
</script>