---
description: Side-by-side comparison of Zoho Desk vs Gist. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Gist Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Gist](https://www.capterra.com.sg/compare/169505/188710/zoho-desk/vs/gist)

# Compare Zoho Desk vs Gist

Canonical: https://www.capterra.com.sg/compare/169505/188710/zoho-desk/vs/gist

> Detailed comparison between Zoho Desk and Gist. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Gist |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2213 | 149 |
| **Starting Price** | US$20.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Gist

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

## Key features

### Zoho Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Tracking
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Full Text Search
- Knowledge Base Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Ticket Management
- Widgets

### Gist

- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Customizable Branding
- Full Text Search
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Ticket Management
- Widgets

## Links

- [View Zoho Desk Profile](https://www.capterra.com.sg/software/169505/zoho-desk)
- [View Gist Profile](https://www.capterra.com.sg/software/188710/gist)
- [View Original Comparison](https://www.capterra.com.sg/compare/169505/188710/zoho-desk/vs/gist)

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