---
description: Side-by-side comparison of Zoho Desk vs Raiseaticket. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Raiseaticket Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Desk \<span\>vs\</span\> Raiseaticket](https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket)

# Compare Zoho Desk vs Raiseaticket

Canonical: https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket

> Detailed comparison between Zoho Desk and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Raiseaticket |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2214 | 48 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Raiseaticket

Raiseaticket is designed for small and medium-sized businesses, managed service providers, IT support teams, customer service departments, and growing organizations.

## Key features

### Zoho Desk

- Alerts/Escalation
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Management
- Interaction Tracking
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Transfers/Routing

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Zoho Desk Profile](https://www.capterra.com.sg/software/169505/zoho-desk)
- [View Raiseaticket Profile](https://www.capterra.com.sg/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Raiseaticket Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Zoho Desk vs Raiseaticket. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket","about":[{"@id":"https://www.capterra.com.sg/software/169505/zoho-desk#software"},{"@id":"https://www.capterra.com.sg/software/182383/raiseaticket#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.com.sg/software/169505/zoho-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/169505/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2214,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Raiseaticket","description":"Raiseaticket redefines customer support efficiency in a world where digital transformation is key. It’s a no-cost platform that simplifies and elevates the support experience, enabling your team to prioritise customer interactions over system navigation. The platform features an intuitive dashboard for comprehensive oversight, rich with analytics and reporting tools that empower management and supervisors with actionable insights.\n\nBid farewell to the disarray of managing countless emails and unresolved inquiries. With Raiseaticket, you gain a clear view of every ticket - organised, tracked, and analysed for better decision-making. Its unified portal streamlines communications across web and email, ensuring seamless service delivery under defined SLAs and fostering collaboration among teams.\n\nStart transforming your customer support journey today - it’s free, easy to set up, and designed for immediate impact. And if you’re looking for a tailored setup, Fonicom’s expert integrators are","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.com.sg/software/182383/raiseaticket","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/182383/raiseaticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":48,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Support Software","position":2,"item":"/directory/30928/remote-support/software","@type":"ListItem"},{"name":"Zoho Desk vs Raiseaticket","position":3,"item":"https://www.capterra.com.sg/compare/169505/182383/zoho-desk/vs/raiseaticket","@type":"ListItem"}]}]}
</script>