---
description: Side-by-side comparison of Text Request vs Hybrid Chat. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text Request vs Hybrid Chat Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Text Request \<span\>vs\</span\> Hybrid Chat](https://www.capterra.com.sg/compare/167015/199127/text-request/vs/hybrid-chat)

# Compare Text Request vs Hybrid Chat

Canonical: https://www.capterra.com.sg/compare/167015/199127/text-request/vs/hybrid-chat

> Detailed comparison between Text Request and Hybrid Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Text Request | Hybrid Chat |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 1193 | 1 |
| **Starting Price** | US$59.00 | US$168.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Linux (On-Premise), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Text Request

Businesses that need a better way to connect with customers and employees.

### Hybrid Chat

Expertflow Hybrid Chat is fully functional in contact centers of Banks, Telecom companies, Health Care centers  \&amp; Airlines. It provides visual IVR for self-service and can also connect to agent.

## Key features

### Text Request

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Contact Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History

### Hybrid Chat

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Contact Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Text Request Profile](https://www.capterra.com.sg/software/167015/text-request)
- [View Hybrid Chat Profile](https://www.capterra.com.sg/software/199127/hybrid-chat)
- [View Original Comparison](https://www.capterra.com.sg/compare/167015/199127/text-request/vs/hybrid-chat)

-----

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