---
description: Side-by-side comparison of Text Request vs WhatsApp. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text Request vs WhatsApp Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Text Request \<span\>vs\</span\> WhatsApp](https://www.capterra.com.sg/compare/167015/180345/text-request/vs/whatsapp)

# Compare Text Request vs WhatsApp

Canonical: https://www.capterra.com.sg/compare/167015/180345/text-request/vs/whatsapp

> Detailed comparison between Text Request and WhatsApp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Text Request | WhatsApp |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1193 | 16297 |
| **Starting Price** | US$59.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### Text Request

Businesses that need a better way to connect with customers and employees.

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

## Key features

### Text Request

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Personalization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reminders
- SMS Messaging
- Search/Filter
- Third-Party Integrations
- Video Conferencing

### WhatsApp

- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Personalization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reminders
- SMS Messaging
- Search/Filter
- Third-Party Integrations
- Video Conferencing

## Links

- [View Text Request Profile](https://www.capterra.com.sg/software/167015/text-request)
- [View WhatsApp Profile](https://www.capterra.com.sg/software/180345/whatsapp)
- [View Original Comparison](https://www.capterra.com.sg/compare/167015/180345/text-request/vs/whatsapp)

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