---
description: Side-by-side comparison of Quiq vs ServiceNow Customer Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Quiq vs ServiceNow Customer Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Quiq \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.com.sg/compare/166780/192052/quiq-messaging/vs/servicenow-customer-service-management)

# Compare Quiq vs ServiceNow Customer Service Management

Canonical: https://www.capterra.com.sg/compare/166780/192052/quiq-messaging/vs/servicenow-customer-service-management

> Detailed comparison between Quiq and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Quiq | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 37 | 151 |
| **Starting Price** | US$6,000.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Quiq

Serving enterprises with thousands of customer interactions a year in retail, travel \&amp; hospitality, automotive, consumer services, insurance, financial services, banking, healthcare, and eCommerce.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Quiq

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Configurable Workflow
- Customer Database
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ServiceNow Customer Service Management

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Configurable Workflow
- Customer Database
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Quiq Profile](https://www.capterra.com.sg/software/166780/quiq-messaging)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.com.sg/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/166780/192052/quiq-messaging/vs/servicenow-customer-service-management)

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