---
description: Side-by-side comparison of Zendesk Suite vs Zenvia. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Zenvia Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Zenvia](https://www.capterra.com.sg/compare/164283/200368/zendesk/vs/zenvia)

# Compare Zendesk Suite vs Zenvia

Canonical: https://www.capterra.com.sg/compare/164283/200368/zendesk/vs/zenvia

> Detailed comparison between Zendesk Suite and Zenvia. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Zenvia |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 71 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Zenvia

All companies, whether small, medium, or large, across different industries, can use ZENVIA’s solutions to sell more and serve better.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Zenvia

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Interactive Content
- Lead Management
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View Zenvia Profile](https://www.capterra.com.sg/software/200368/zenvia)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/200368/zendesk/vs/zenvia)

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