---
description: Side-by-side comparison of Zendesk Suite vs HaloITSM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs HaloITSM Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> HaloITSM](https://www.capterra.com.sg/compare/164283/200140/zendesk/vs/haloitsm)

# Compare Zendesk Suite vs HaloITSM

Canonical: https://www.capterra.com.sg/compare/164283/200140/zendesk/vs/haloitsm

> Detailed comparison between Zendesk Suite and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4094 | 44 |
| **Starting Price** | US$115.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Project Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Project Management
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View HaloITSM Profile](https://www.capterra.com.sg/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/200140/zendesk/vs/haloitsm)

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