---
description: Side-by-side comparison of Zendesk Suite vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Certainly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Certainly](https://www.capterra.com.sg/compare/164283/183590/zendesk/vs/certainly)

# Compare Zendesk Suite vs Certainly

Canonical: https://www.capterra.com.sg/compare/164283/183590/zendesk/vs/certainly

> Detailed comparison between Zendesk Suite and Certainly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Certainly |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4072 | 13 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Certainly

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Personalization
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

### Certainly

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Personalization
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View Certainly Profile](https://www.capterra.com.sg/software/183590/certainly)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/183590/zendesk/vs/certainly)

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