---
description: Side-by-side comparison of Zendesk Suite vs Smith.ai. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Smith.ai Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Smith.ai](https://www.capterra.com.sg/compare/164283/181278/zendesk/vs/smith-ai-live-website-chat)

# Compare Zendesk Suite vs Smith.ai

Canonical: https://www.capterra.com.sg/compare/164283/181278/zendesk/vs/smith-ai-live-website-chat

> Detailed comparison between Zendesk Suite and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Smith.ai |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4094 | 49 |
| **Starting Price** | US$115.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Smith.ai

Smith.ai is most useful for growing law firms who need help answering calls. 24/7 AI Receptionist and professional human agents capture, qualify, \&amp; book leads to convert new clients\!

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Dashboard
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Smith.ai

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Content Management
- Dashboard
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View Smith.ai Profile](https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/181278/zendesk/vs/smith-ai-live-website-chat)

-----

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