---
description: Side-by-side comparison of Zendesk Suite vs Okendo. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Okendo Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Okendo](https://www.capterra.com.sg/compare/164283/176189/zendesk/vs/okendo)

# Compare Zendesk Suite vs Okendo

Canonical: https://www.capterra.com.sg/compare/164283/176189/zendesk/vs/okendo

> Detailed comparison between Zendesk Suite and Okendo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Okendo |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 4079 | 223 |
| **Starting Price** | US$39.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Okendo

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth.

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Asset Tracking
- Blended Call Center
- Campaign Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Import/Export
- Issue Scheduling
- Lead Management
- Negative Feedback Management
- Performance Metrics
- Reporting & Statistics
- Social Media Integration
- Third-Party Integrations
- Transfers/Routing
- Widgets

### Okendo

- API
- Activity Dashboard
- Campaign Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Import/Export
- Negative Feedback Management
- Performance Metrics
- Reporting & Statistics
- Social Media Integration
- Third-Party Integrations
- Widgets

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View Okendo Profile](https://www.capterra.com.sg/software/176189/okendo)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/176189/zendesk/vs/okendo)

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