---
description: Side-by-side comparison of Zendesk Suite vs STARFACE. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs STARFACE Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> STARFACE](https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface)

# Compare Zendesk Suite vs STARFACE

Canonical: https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface

> Detailed comparison between Zendesk Suite and STARFACE. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | STARFACE |
| **Overall rating** | 4.4/5 | 3.0/5 |
| **Total Reviews** | 4072 | 1 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### STARFACE

STARFACE - The award-winning IP telephony system for your company

## Key features

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Monitoring
- Client Management
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Lead Management
- Real-Time Data
- Recording
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### STARFACE

- Auto-Dialer
- CRM
- Call Monitoring
- Communication Management
- Contact Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View STARFACE Profile](https://www.capterra.com.sg/software/175466/starface)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs STARFACE Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Zendesk Suite vs STARFACE. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface","about":[{"@id":"https://www.capterra.com.sg/software/164283/zendesk#software"},{"@id":"https://www.capterra.com.sg/software/175466/starface#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@id":"https://www.capterra.com.sg/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"STARFACE","description":"STARFACE is a IP telephony solution for business needs that provides perfect communication management. With our platforms, we have the perfect product for every size of company. You can choose between five different hardware appliances, our cloud-based telephony system, or you can even host a virtual edition of the system yourself. Over the UCC client you can make your phone calls or chat. With the new tool STARFACE NEON you can even start video conferences with colleagues or third party users.\n\nSTARFACE NEON enables video conferences with up to 24 members. External participants are invited by the meeting organizer and only need a common web browser in addition to the sending of a shared link. Meetings can be held spontaneously, planned as individual events, or as a series of appointments. Within the meeting, individual screens can be shared and controlled by the moderator. It is also possible for guests to dial in via a country-specific landline number.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6f53f00e-6a8d-491a-90d1-f3c2529fe533.png","url":"https://www.capterra.com.sg/software/175466/starface","@id":"https://www.capterra.com.sg/software/175466/starface#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/32554/insurance-crm/software","@type":"ListItem"},{"name":"Zendesk Suite vs STARFACE","position":3,"item":"https://www.capterra.com.sg/compare/164283/175466/zendesk/vs/starface","@type":"ListItem"}]}]}
</script>