---
description: Side-by-side comparison of Zendesk Suite vs Customerly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Customerly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Customerly](https://www.capterra.com.sg/compare/164283/173977/zendesk/vs/customerly)

# Compare Zendesk Suite vs Customerly

Canonical: https://www.capterra.com.sg/compare/164283/173977/zendesk/vs/customerly

> Detailed comparison between Zendesk Suite and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Customerly |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4079 | 70 |
| **Starting Price** | US$39.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Customerly

Customerly is the first-in-class AI customer service platform for SaaS businesses. We automate support, enhance customer success, and drive engagement with AI, surveys, and email marketing.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Customerly

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Data
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.sg/software/164283/zendesk)
- [View Customerly Profile](https://www.capterra.com.sg/software/173977/customerly)
- [View Original Comparison](https://www.capterra.com.sg/compare/164283/173977/zendesk/vs/customerly)

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