---
description: Side-by-side comparison of 8x8 Contact Center vs Amazon Connect. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 8x8 Contact Center vs Amazon Connect Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [8x8 Contact Center \<span\>vs\</span\> Amazon Connect](https://www.capterra.com.sg/compare/161523/1017140/contactnow/vs/amazon-connect)

# Compare 8x8 Contact Center vs Amazon Connect

Canonical: https://www.capterra.com.sg/compare/161523/1017140/contactnow/vs/amazon-connect

> Detailed comparison between 8x8 Contact Center and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 8x8 Contact Center | Amazon Connect |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 47 | 92 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### 8x8 Contact Center

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Interaction Tracking
- Monitoring
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

### Amazon Connect

- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Campaign Management
- Chat/Messaging
- IVR
- Interaction Tracking
- Monitoring
- Natural Language Processing
- Outbound Call Center
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection

## Links

- [View 8x8 Contact Center Profile](https://www.capterra.com.sg/software/161523/contactnow)
- [View Amazon Connect Profile](https://www.capterra.com.sg/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.com.sg/compare/161523/1017140/contactnow/vs/amazon-connect)

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