---
description: Side-by-side comparison of ReputationStacker vs SmileBack. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ReputationStacker vs SmileBack Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [ReputationStacker \<span\>vs\</span\> SmileBack](https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback)

# Compare ReputationStacker vs SmileBack

Canonical: https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback

> Detailed comparison between ReputationStacker and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ReputationStacker | SmileBack |
| **Overall rating** | 4.9/5 | 4.9/5 |
| **Total Reviews** | 59 | 35 |
| **Starting Price** | US$63.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### ReputationStacker

ReputationStacker is perfect for:&#10;• Multi-location businesses&#10;• Franchises&#10;• Local businesses&#10;• Healthcare practices&#10;• Lawyers&#10;• Home contractors \&amp; home service providers&#10;• Real estate agents

### SmileBack

Our customers are users of helpdesks, this includes outsourced helpdesks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

## Key features

### ReputationStacker

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View ReputationStacker Profile](https://www.capterra.com.sg/software/160682/reputationstacker)
- [View SmileBack Profile](https://www.capterra.com.sg/software/178951/smileback)
- [View Original Comparison](https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ReputationStacker vs SmileBack Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of ReputationStacker vs SmileBack. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback","about":[{"@id":"https://www.capterra.com.sg/software/160682/reputationstacker#software"},{"@id":"https://www.capterra.com.sg/software/178951/smileback#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"ReputationStacker","description":"ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, improve customer experience, and win more customers—automatically.\n\nDesigned for businesses of all types and sizes, from single-location businesses to multi-location brands and franchises.\n\n• Automated Campaigns: Sends SMS and email invitations that drive reviews on Google and any other review platform.\n\n• AI Replies &amp; Sentiment Reports: Automates review responses and turns qualitative feedback and NPS surveys into actionable customer insights.\n\n• AI Insights Chat: Conversationally query your feedback database to uncover trends, patterns, and actionable business insights from customer reviews.\n\n• Multi-Location Control: Centralizes review monitoring and reputation management for thousands of locations in one dashboard.\n\n• Granular Permissions: Secure tiered user permissions.\n\n• Workflow Integrations: Connects seamlessly with your CRM, POS, or practice management software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/46cc8d4e-84ac-4dc1-863f-4e8a3a722c6a.png","url":"https://www.capterra.com.sg/software/160682/reputationstacker","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/160682/reputationstacker#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":59,"ratingValue":4.9},"offers":{"price":"63","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"SmileBack","description":"We know customer satisfaction is the #1-indicator of success for MSPs and helpdesks, and we're the experts in the space. SmileBack's CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.\n\nOur products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72f8aee8-c2eb-4037-8d02-8579cb7120e2.png","url":"https://www.capterra.com.sg/software/178951/smileback","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/178951/smileback#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":35,"ratingValue":4.9},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/30541/customer-satisfaction/software","@type":"ListItem"},{"name":"ReputationStacker vs SmileBack","position":3,"item":"https://www.capterra.com.sg/compare/160682/178951/reputationstacker/vs/smileback","@type":"ListItem"}]}]}
</script>