---
description: Side-by-side comparison of Dialer360 vs Amazon Connect. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dialer360 vs Amazon Connect Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Dialer360 \<span\>vs\</span\> Amazon Connect](https://www.capterra.com.sg/compare/159373/1017140/dialer360/vs/amazon-connect)

# Compare Dialer360 vs Amazon Connect

Canonical: https://www.capterra.com.sg/compare/159373/1017140/dialer360/vs/amazon-connect

> Detailed comparison between Dialer360 and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialer360 | Amazon Connect |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 27 | 96 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Dialer360

SMB&#10;Enterprise&#10;Call Center&#10;Solar Energy&#10;Healthcare Insurance&#10;Travel and Tourism&#10;Business Process Outsourcing (BPO)&#10;Real Estate&#10;Fundraising&#10;Home Improvement

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### Dialer360

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Recording
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- IVR
- Outbound Call Center
- Predictive Dialer
- Real-Time Reporting
- Voice Mail

### Amazon Connect

- API
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Call Tracking
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Contact Management
- IVR
- Monitoring
- Natural Language Processing
- Outbound Call Center
- Predictive Dialer
- Real-Time Reporting
- Voice Mail

## Links

- [View Dialer360 Profile](https://www.capterra.com.sg/software/159373/dialer360)
- [View Amazon Connect Profile](https://www.capterra.com.sg/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.com.sg/compare/159373/1017140/dialer360/vs/amazon-connect)

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