---
description: Side-by-side comparison of Freshchat vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Certainly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Certainly](https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly)

# Compare Freshchat vs Certainly

Canonical: https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly

> Detailed comparison between Freshchat and Certainly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshchat | Certainly |
| **Overall rating** | 4.1/5 | 4.4/5 |
| **Total Reviews** | 115 | 13 |
| **Starting Price** | ₹1,799.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Certainly

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer History
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Certainly

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer History
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.capterra.com.sg/software/158117/freshchat)
- [View Certainly Profile](https://www.capterra.com.sg/software/183590/certainly)
- [View Original Comparison](https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshchat vs Certainly Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Freshchat vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly","about":[{"@id":"https://www.capterra.com.sg/software/158117/freshchat#software"},{"@id":"https://www.capterra.com.sg/software/183590/certainly#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6fb8eddb-f0c4-4037-9d41-b937e82286ae.png","url":"https://www.capterra.com.sg/software/158117/freshchat","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/158117/freshchat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Certainly","description":"Certainly is a Conversational AI Platform made for ecommerce businesses, especially Shopify merchants. At Certainly, we enable companies to deliver exceptional experiences, improve AOV, deflect tickets, and scale their growth using our next-generation AI technology. We’re making ecommerce personal: insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment, and higher customer lifetime value.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8ccc9cf2-edc2-4b46-99af-d309597c401b.png","url":"https://www.capterra.com.sg/software/183590/certainly","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/183590/certainly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Freshchat vs Certainly","position":3,"item":"https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/158117/183590/freshchat/vs/certainly#breadcrumblist"}]}
</script>