Intellicon vs GoToConnect Powered by Jive

Best for

Who Uses This Software?

eCommerce, Banks, Financial Sector, Health Care, Hospitality, Retail, Food & Beverage, Emergency Response, Public Sector, Customer Care, Sales & Marketing, Insurance, CATI, Logistics, Startups, BPO,
For businesses of all sizes with communication and collaboration needs.
Pricing

Starting Price

N/A
US$29.95/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Plans are based on five pricing tiers with prices calculated per user/month
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Real-time Chat
  • Reporting/Analytics
Ratings

Overall

4/5
4.5/5

Ease of Use

3/5
4.5/5

Customer Service

5/5
4.6/5

Features & Functionality

4/5
4.5/5

Value for Money

4/5
4.5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars