---
description: Side-by-side comparison of Dynamics 365 vs Cisco Unified Contact Center Express. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 vs Cisco Unified Contact Center Express Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/32520/general-ledger/software) > [Dynamics 365 \<span\>vs\</span\> Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/157279/212123/dynamics-365/vs/cisco-unified-contact-center-express)

# Compare Dynamics 365 vs Cisco Unified Contact Center Express

Canonical: https://www.capterra.com.sg/compare/157279/212123/dynamics-365/vs/cisco-unified-contact-center-express

> Detailed comparison between Dynamics 365 and Cisco Unified Contact Center Express. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Cisco Unified Contact Center Express |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 5822 | 5 |
| **Starting Price** | US$50.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Documentation | - |

## Best for

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

### Cisco Unified Contact Center Express

\-

## Key features

### Dynamics 365

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer History
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centers
- Fund Management
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Third-Party Integrations

### Cisco Unified Contact Center Express

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer History
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centers
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Dynamics 365 Profile](https://www.capterra.com.sg/software/157279/dynamics-365)
- [View Cisco Unified Contact Center Express Profile](https://www.capterra.com.sg/software/212123/cisco-unified-contact-center-express)
- [View Original Comparison](https://www.capterra.com.sg/compare/157279/212123/dynamics-365/vs/cisco-unified-contact-center-express)

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