---
description: Side-by-side comparison of Dynamics 365 vs ServiceNow Customer Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 vs ServiceNow Customer Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/32520/general-ledger/software) > [Dynamics 365 \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.com.sg/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)

# Compare Dynamics 365 vs ServiceNow Customer Service Management

Canonical: https://www.capterra.com.sg/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management

> Detailed comparison between Dynamics 365 and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | ServiceNow Customer Service Management |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 5811 | 151 |
| **Starting Price** | US$50.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Dynamics 365

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customer History
- Email Management
- Inventory Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Task Management
- Visual Analytics
- Workflow Management

### ServiceNow Customer Service Management

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customer History
- Email Management
- Inventory Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Task Management
- Visual Analytics
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.capterra.com.sg/software/157279/dynamics-365)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.com.sg/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)

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