---
description: Side-by-side comparison of Cisco Unified Communications Manager vs Nextiva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Communications Manager vs Nextiva Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Communications Manager \<span\>vs\</span\> Nextiva](https://www.capterra.com.sg/compare/157096/175788/unified-communications-manager/vs/nextiva)

# Compare Cisco Unified Communications Manager vs Nextiva

Canonical: https://www.capterra.com.sg/compare/157096/175788/unified-communications-manager/vs/nextiva

> Detailed comparison between Cisco Unified Communications Manager and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cisco Unified Communications Manager | Nextiva |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 78 | 919 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | - | Videos |

## Best for

### Cisco Unified Communications Manager

\-

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Cisco Unified Communications Manager

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Voice Mail

### Nextiva

- API
- Access Controls/Permissions
- Auto-Dialer
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking Metrics
- Computer Telephony Integration
- Conferencing
- Customizable Reports
- IVR
- Mobile Access
- Multi-Channel Communication
- Third-Party Integrations
- Transfers/Routing
- Unified Communications
- Video Conferencing
- Virtual Extensions
- Voice Mail

## Links

- [View Cisco Unified Communications Manager Profile](https://www.capterra.com.sg/software/157096/unified-communications-manager)
- [View Nextiva Profile](https://www.capterra.com.sg/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.sg/compare/157096/175788/unified-communications-manager/vs/nextiva)

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