---
description: Side-by-side comparison of Gladly vs Richpanel. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Richpanel Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gladly \<span\>vs\</span\> Richpanel](https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm)

# Compare Gladly vs Richpanel

Canonical: https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm

> Detailed comparison between Gladly and Richpanel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gladly | Richpanel |
| **Overall rating** | 4.8/5 | 4.9/5 |
| **Total Reviews** | 139 | 10 |
| **Starting Price** | - | US$100.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Richpanel

Ecommerce stores with 500+ monthly tickets, looking to reduce agent-handled tickets and streamline their customer support across multiple channels.

## Key features

### Gladly

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Richpanel

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Gladly Profile](https://www.capterra.com.sg/software/156723/gladly)
- [View Richpanel Profile](https://www.capterra.com.sg/software/164751/ecommerce-crm)
- [View Original Comparison](https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gladly vs Richpanel Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Gladly vs Richpanel. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm","about":[{"@id":"https://www.capterra.com.sg/software/156723/gladly#software"},{"@id":"https://www.capterra.com.sg/software/164751/ecommerce-crm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f55b08e9-1dda-465f-83f4-0db7d26f79ac.jpeg","url":"https://www.capterra.com.sg/software/156723/gladly","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/156723/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":139,"ratingValue":4.8},"operatingSystem":"Cloud"},{"name":"Richpanel","description":"Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy – and profitable.\nService matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work e","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2322cf5e-5d5e-4a6b-a254-e0a49f38c997.jpeg","url":"https://www.capterra.com.sg/software/164751/ecommerce-crm","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/164751/ecommerce-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10,"ratingValue":4.9},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Gladly vs Richpanel","position":3,"item":"https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/156723/164751/gladly/vs/ecommerce-crm#breadcrumblist"}]}
</script>