---
description: Side-by-side comparison of Braze vs Zoho CRM. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Braze vs Zoho CRM Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/6/marketing-automation/software) > [Braze \<span\>vs\</span\> Zoho CRM](https://www.capterra.com.sg/compare/155423/155928/appboy/vs/zoho-crm)

# Compare Braze vs Zoho CRM

Canonical: https://www.capterra.com.sg/compare/155423/155928/appboy/vs/zoho-crm

> Detailed comparison between Braze and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Braze | Zoho CRM |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 168 | 7003 |
| **Starting Price** | - | US$14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Braze

B2C businesses of all sizes, from small businesses to global enterprises, across retail and eCommerce, financial services, media and entertainment, health and wellness, CPG, and food and beverage.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### Braze

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Campaign Planning
- Content Management
- Customizable CTAs
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Segmentation
- Social Marketing
- Survey/Poll Management
- Website Visitor Tracking

### Zoho CRM

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Campaign Planning
- Content Management
- Customizable CTAs
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Segmentation
- Social Marketing
- Survey/Poll Management
- Website Visitor Tracking

## Links

- [View Braze Profile](https://www.capterra.com.sg/software/155423/appboy)
- [View Zoho CRM Profile](https://www.capterra.com.sg/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.com.sg/compare/155423/155928/appboy/vs/zoho-crm)

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