---
description: Side-by-side comparison of RingCX vs HCL Sametime. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RingCX vs HCL Sametime Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [RingCX \<span\>vs\</span\> HCL Sametime](https://www.capterra.com.sg/compare/154951/212784/ringcentral-contact-center/vs/hcl-sametime)

# Compare RingCX vs HCL Sametime

Canonical: https://www.capterra.com.sg/compare/154951/212784/ringcentral-contact-center/vs/hcl-sametime

> Detailed comparison between RingCX and HCL Sametime. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | RingCX | HCL Sametime |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 255 | 16 |
| **Starting Price** | US$65.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### RingCX

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

### HCL Sametime

Information Technology Specialist , Web Developer , Technical Director , Chief Information Officer , Senior System Analyst , Senior Quality Assurance Specialist , Dotnet Developer , Chief Security Officer , Lead Java Developer , Enterprise Solutions Arc...

## Key features

### RingCX

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Conferencing
- Customizable Reports
- Employee Scheduling
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Skills Tracking
- Unified Communications
- Video Conferencing
- Web-based Deployment

### HCL Sametime

- API
- Conferencing
- Recording
- Unified Communications
- Video Conferencing

## Links

- [View RingCX Profile](https://www.capterra.com.sg/software/154951/ringcentral-contact-center)
- [View HCL Sametime Profile](https://www.capterra.com.sg/software/212784/hcl-sametime)
- [View Original Comparison](https://www.capterra.com.sg/compare/154951/212784/ringcentral-contact-center/vs/hcl-sametime)

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