SurveySoftware for theEnterprise vs LiveAgent

Best for

Who Uses This Software?

Mid to Large Enterprise with an emphasis on the Fortune 2000.
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.
Pricing

Starting Price

N/A
US$15.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • Yes

Details

Not provided by vendor
No contracts. Fair usage month-to-month billing policy.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Email Management
  • Escalation Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Survey/Poll Management
  • Usage Tracking/Analytics
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Email Management
  • Escalation Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Survey/Poll Management
  • Usage Tracking/Analytics
Ratings

Overall

4.6/5
4.7/5

Ease of Use

4.4/5
4.5/5

Customer Service

4.8/5
4.7/5

Features & Functionality

4.5/5
4.6/5

Value for Money

4.4/5
4.7/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Not Offered
  • Webinars