---
description: Side-by-side comparison of Birdeye vs Text Request. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs Text Request Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> Text Request](https://www.capterra.com.sg/compare/152997/167015/birdeye/vs/text-request)

# Compare Birdeye vs Text Request

Canonical: https://www.capterra.com.sg/compare/152997/167015/birdeye/vs/text-request

> Detailed comparison between Birdeye and Text Request. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Text Request |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 702 | 1193 |
| **Starting Price** | - | US$59.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Text Request

Businesses that need a better way to connect with customers and employees.

## Key features

### Birdeye

- API
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Dashboard
- Live Chat
- Message Personalization
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Scheduled Messaging
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History

### Text Request

- API
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Dashboard
- Live Chat
- Message Personalization
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Review Monitoring
- Scheduled Messaging
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History

## Links

- [View Birdeye Profile](https://www.capterra.com.sg/software/152997/birdeye)
- [View Text Request Profile](https://www.capterra.com.sg/software/167015/text-request)
- [View Original Comparison](https://www.capterra.com.sg/compare/152997/167015/birdeye/vs/text-request)

-----

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