---
description: Side-by-side comparison of ServiceNow IT Service Management vs Firefly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow IT Service Management vs Firefly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management \<span\>vs\</span\> Firefly](https://www.capterra.com.sg/compare/152874/1049090/servicenow-knowledge-management/vs/firefly)

# Compare ServiceNow IT Service Management vs Firefly

Canonical: https://www.capterra.com.sg/compare/152874/1049090/servicenow-knowledge-management/vs/firefly

> Detailed comparison between ServiceNow IT Service Management and Firefly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow IT Service Management | Firefly |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 42 | 2 |
| **Starting Price** | - | US$699.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

### Firefly

Firefly is a cloud infrastructure automation platform that enables platform and DevOps teams to automate, manage and govern their entire cloud footprint.

## Key features

### ServiceNow IT Service Management

- Asset Tracking
- Change Management
- Content Management
- Dashboard
- Decision Support Systems
- Help Desk Management
- IT Asset Management
- Incident Management

### Firefly

- API
- Activity Tracking
- Application Management
- Change Management
- Event Logs
- IT Asset Management
- IT Asset Tracking
- Monitoring
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking

## Links

- [View ServiceNow IT Service Management Profile](https://www.capterra.com.sg/software/152874/servicenow-knowledge-management)
- [View Firefly Profile](https://www.capterra.com.sg/software/1049090/firefly)
- [View Original Comparison](https://www.capterra.com.sg/compare/152874/1049090/servicenow-knowledge-management/vs/firefly)

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