---
description: Side-by-side comparison of ServiceNow vs ManageEngine ServiceDesk Plus. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs ManageEngine ServiceDesk Plus Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [ServiceNow \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus)

# Compare ServiceNow vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus

> Detailed comparison between ServiceNow and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 227 |
| **Starting Price** | US$100.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### ServiceNow

- API
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ManageEngine ServiceDesk Plus

- API
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.capterra.com.sg/software/152871/servicenow)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ServiceNow vs ManageEngine ServiceDesk Plus Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of ServiceNow vs ManageEngine ServiceDesk Plus. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.com.sg/software/152871/servicenow#software"},{"@id":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.com.sg/software/152871/servicenow","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/152871/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"App Development Software","position":2,"item":"/directory/30082/application-development/software","@type":"ListItem"},{"name":"ServiceNow vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus#breadcrumblist"}]}
</script>