---
description: Side-by-side comparison of ServiceNow vs Backlog. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow vs Backlog Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow \<span\>vs\</span\> Backlog](https://www.capterra.com.sg/compare/152871/162032/servicenow/vs/backlog)

# Compare ServiceNow vs Backlog

Canonical: https://www.capterra.com.sg/compare/152871/162032/servicenow/vs/backlog

> Detailed comparison between ServiceNow and Backlog. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Backlog |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 348 | 169 |
| **Starting Price** | US$100.00 | US$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Backlog

Software development, UX design, product management, marketing, and sales.

## Key features

### ServiceNow

- API
- Activity Dashboard
- Approval Process Control
- Dashboard
- Email Management
- Monitoring
- Prioritization
- Project Management
- Real-Time Data
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management
- Ticket Management
- Version Control
- Workflow Management

### Backlog

- API
- Activity Dashboard
- Approval Process Control
- Dashboard
- Email Management
- Monitoring
- Prioritization
- Project Management
- Real-Time Data
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management
- Ticket Management
- Version Control
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.capterra.com.sg/software/152871/servicenow)
- [View Backlog Profile](https://www.capterra.com.sg/software/162032/backlog)
- [View Original Comparison](https://www.capterra.com.sg/compare/152871/162032/servicenow/vs/backlog)

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