---
description: Side-by-side comparison of CTM vs Nextiva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CTM vs Nextiva Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CTM \<span\>vs\</span\> Nextiva](https://www.capterra.com.sg/compare/152004/175788/call-tracking-software/vs/nextiva)

# Compare CTM vs Nextiva

Canonical: https://www.capterra.com.sg/compare/152004/175788/call-tracking-software/vs/nextiva

> Detailed comparison between CTM and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Nextiva |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 159 | 919 |
| **Starting Price** | US$79.00 | US$25.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

### Nextiva

Businesses of any size, from startups to large enterprises, across industries including healthcare, retail, legal, education, real estate, insurance, hospitality, and nonprofit.

## Key features

### CTM

- API
- Access Controls/Permissions
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics

### Nextiva

- API
- Access Controls/Permissions
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics

## Links

- [View CTM Profile](https://www.capterra.com.sg/software/152004/call-tracking-software)
- [View Nextiva Profile](https://www.capterra.com.sg/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.sg/compare/152004/175788/call-tracking-software/vs/nextiva)

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