AzureDesk vs Total Support HelpDesk

Best for

Who Uses This Software?

All businesses
companies that offer customer service and need call and email tracking and helpdesk software.
Pricing

Starting Price

US$12.00/month
US$395.00/one-time

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

Priced by # of agents billed annually or monthly.
based on concurrent user count
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
Ratings

Overall

4.5 / 5
4.3 / 5

Ease of Use

4.6 / 5
4.3 / 5

Customer Service

4.8 / 5
4.2 / 5

Features & Functionality

4.2 / 5
4.2 / 5

Value for Money

4.8 / 5
4.2 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars