---
description: Side-by-side comparison of Crisp vs VIVI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Crisp vs VIVI Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/31562/conversational-marketing-platform/software) > [Crisp \<span\>vs\</span\> VIVI](https://www.capterra.com.sg/compare/151292/1051181/crisp/vs/vivi)

# Compare Crisp vs VIVI

Canonical: https://www.capterra.com.sg/compare/151292/1051181/crisp/vs/vivi

> Detailed comparison between Crisp and VIVI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Crisp | VIVI |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 147 | 4 |
| **Starting Price** | US$45.00 | US$0.05 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

### VIVI

VIVI voice and chat is the right solution to any business big or small that interacts with its customers via voice or chat, or if they are looking to add voice and chat capabilities.

## Key features

### Crisp

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### VIVI

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Email Management
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Crisp Profile](https://www.capterra.com.sg/software/151292/crisp)
- [View VIVI Profile](https://www.capterra.com.sg/software/1051181/vivi)
- [View Original Comparison](https://www.capterra.com.sg/compare/151292/1051181/crisp/vs/vivi)

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