---
description: Side-by-side comparison of Refract vs Gong.io. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Refract vs Gong.io Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Sales Coaching Software](/directory/31333/sales-coaching/software) > [Refract \<span\>vs\</span\> Gong.io](https://www.capterra.com.sg/compare/151148/157969/refract/vs/gong-io)

# Compare Refract vs Gong.io

Canonical: https://www.capterra.com.sg/compare/151148/157969/refract/vs/gong-io

> Detailed comparison between Refract and Gong.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Refract | Gong.io |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 24 | 560 |
| **Starting Price** | US$50.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Refract

Empowering Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day.

### Gong.io

Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives.

## Key features

### Refract

- Archiving & Retention
- Assessment Management
- CRM
- Call Tagging
- Call Transcription
- Collaboration Tools
- Commenting/Notes
- Conversation Intelligence
- Correlation Analysis
- Dashboard
- File Transfer
- Graphical Data Presentation
- On-Demand Recording
- Onboarding
- Performance Management
- Performance Metrics
- Recording
- Role-Based Permissions
- Statistical Analysis
- Video Conferencing

### Gong.io

- Archiving & Retention
- Assessment Management
- CRM
- Call Tagging
- Call Transcription
- Collaboration Tools
- Commenting/Notes
- Conversation Intelligence
- Correlation Analysis
- Dashboard
- File Transfer
- Graphical Data Presentation
- On-Demand Recording
- Onboarding
- Performance Management
- Performance Metrics
- Recording
- Role-Based Permissions
- Statistical Analysis
- Video Conferencing

## Links

- [View Refract Profile](https://www.capterra.com.sg/software/151148/refract)
- [View Gong.io Profile](https://www.capterra.com.sg/software/157969/gong-io)
- [View Original Comparison](https://www.capterra.com.sg/compare/151148/157969/refract/vs/gong-io)

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