---
description: Side-by-side comparison of Hive vs ManageEngine ServiceDesk Plus. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hive vs ManageEngine ServiceDesk Plus Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [Hive \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.com.sg/compare/150991/179501/hive/vs/manageengine-service-desk-plus)

# Compare Hive vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.com.sg/compare/150991/179501/hive/vs/manageengine-service-desk-plus

> Detailed comparison between Hive and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hive | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 217 | 231 |
| **Starting Price** | US$0.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Hive

Teams that want to work faster and put their work on autopilot using automations and AI. Hive's flexible pricing plans make project management accessible at every budget.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Hive

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Status Tracking
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Status Tracking
- Surveys & Feedback

## Links

- [View Hive Profile](https://www.capterra.com.sg/software/150991/hive)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.com.sg/compare/150991/179501/hive/vs/manageengine-service-desk-plus)

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