---
description: Side-by-side comparison of Tidio vs Certainly. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Certainly Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Tidio \<span\>vs\</span\> Certainly](https://www.capterra.com.sg/compare/144040/183590/tidio-chat/vs/certainly)

# Compare Tidio vs Certainly

Canonical: https://www.capterra.com.sg/compare/144040/183590/tidio-chat/vs/certainly

> Detailed comparison between Tidio and Certainly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | Certainly |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 590 | 13 |
| **Starting Price** | US$0.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Certainly

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

## Key features

### Tidio

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

### Certainly

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Tidio Profile](https://www.capterra.com.sg/software/144040/tidio-chat)
- [View Certainly Profile](https://www.capterra.com.sg/software/183590/certainly)
- [View Original Comparison](https://www.capterra.com.sg/compare/144040/183590/tidio-chat/vs/certainly)

-----

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