---
description: Side-by-side comparison of Tidio vs VIVI. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs VIVI Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio \<span\>vs\</span\> VIVI](https://www.capterra.com.sg/compare/144040/1051181/tidio-chat/vs/vivi)

# Compare Tidio vs VIVI

Canonical: https://www.capterra.com.sg/compare/144040/1051181/tidio-chat/vs/vivi

> Detailed comparison between Tidio and VIVI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | VIVI |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 590 | 4 |
| **Starting Price** | US$0.00 | US$0.05 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### VIVI

VIVI voice and chat is the right solution to any business big or small that interacts with its customers via voice or chat, or if they are looking to add voice and chat capabilities.

## Key features

### Tidio

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Contextual Guidance
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

### VIVI

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Contextual Guidance
- Customer Database
- Email Management
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Tidio Profile](https://www.capterra.com.sg/software/144040/tidio-chat)
- [View VIVI Profile](https://www.capterra.com.sg/software/1051181/vivi)
- [View Original Comparison](https://www.capterra.com.sg/compare/144040/1051181/tidio-chat/vs/vivi)

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