---
description: Side-by-side comparison of Zoom Workplace vs Zaapi. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Workplace vs Zaapi Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [Zoom Workplace \<span\>vs\</span\> Zaapi](https://www.capterra.com.sg/compare/144037/1078058/zoom-video-conferencing/vs/Zaapi)

# Compare Zoom Workplace vs Zaapi

Canonical: https://www.capterra.com.sg/compare/144037/1078058/zoom-video-conferencing/vs/Zaapi

> Detailed comparison between Zoom Workplace and Zaapi. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoom Workplace | Zaapi |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 14563 | 8 |
| **Starting Price** | US$14.99 | US$59.00 |
| **Free Trial** | - | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zoom Workplace

Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more.

### Zaapi

Online sellers, eCommerce brands, and retail teams managing customer conversations across social media, marketplaces, and websites who want to automate chat, improve response time, and increase sales

## Key features

### Zoom Workplace

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Attendee Management
- Auto-Dialer
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Host Controls
- Mobile Access
- Multi-User Collaboration
- Multiple Camera Feeds
- Natural Language Processing
- On-Demand Webcasting
- Reporting & Statistics
- SSL Security
- Scheduling
- Space Reservation
- Third-Party Integrations

### Zaapi

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Chat/Messaging
- Contact Management
- Mobile Access
- Multi-User Collaboration
- Reporting & Statistics
- SSL Security
- Third-Party Integrations

## Links

- [View Zoom Workplace Profile](https://www.capterra.com.sg/software/144037/zoom-video-conferencing)
- [View Zaapi Profile](https://www.capterra.com.sg/software/1078058/Zaapi)
- [View Original Comparison](https://www.capterra.com.sg/compare/144037/1078058/zoom-video-conferencing/vs/Zaapi)

-----

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