---
description: Side-by-side comparison of Hiver vs Google Workspace. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Google Workspace Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace)

# Compare Hiver vs Google Workspace

Canonical: https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 148 | 17615 |
| **Starting Price** | US$55.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Google Workspace

Google Workspace is used by startups, healthcare, retailers, manufacturers, government agencies, professional services, tech companies, sales, marketing, and HR teams.

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

### Google Workspace

- Activity Tracking
- Chat/Messaging
- Customizable Reports
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.com.sg/software/142975/hiver)
- [View Google Workspace Profile](https://www.capterra.com.sg/software/168389/google-workspace)
- [View Original Comparison](https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Google Workspace Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of Hiver vs Google Workspace. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace","about":[{"@id":"https://www.capterra.com.sg/software/142975/hiver#software"},{"@id":"https://www.capterra.com.sg/software/168389/google-workspace#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace#webpage","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"Hiver","description":"Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operations from Google Workspace.\n\nHiver Omni is an omnichannel customer service platform with native AI features. It brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. \n\nBoth Hiver products were designed for teams that have complex support operations - the kind of support interactions that span multiple teams - product, customer success, finance and require context from different external systems such as your CRM, Jira, or NetSuite.  \n\n10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. \n\nSome of Hiver’s key features include - \n\n- AI Agents \n- AI Copilot \n- AI QA\n- AI Knowledge Management\n- Cross-team collaboration features \n- Analytics and reporting\n- Workflow automation with a visual builder","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5866eee-854a-4ad7-8406-048d82aaaa39.png","url":"https://www.capterra.com.sg/software/142975/hiver","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/142975/hiver#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":148,"ratingValue":4.7},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Google Workspace","description":"Google Workspace is a cloud-based productivity suite combining communication and collaboration tools for businesses. Gmail offers professional email with custom domains, while Google Drive provides secure storage and real-time document collaboration. Google Meet supports video conferencing with noise cancellation and transcription, and Google Chat enables team messaging.\n\nThe suite includes AI-powered tools like Gemini for content creation and data analysis, and NotebookLM for research assistance. Other apps include Calendar for scheduling, Docs with eSignature, Sheets for spreadsheets, Slides for presentations, Forms for surveys, and Sites for team pages. Google Workspace ensures enterprise-grade security with features like sensitive data classification and advanced endpoint management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/96224bd8-bc60-42a1-ad39-562acb9794dd.png","url":"https://www.capterra.com.sg/software/168389/google-workspace","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/168389/google-workspace#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":17615,"ratingValue":4.7},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/30675/issue-tracking/software","@type":"ListItem"},{"name":"Hiver vs Google Workspace","position":3,"item":"https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/142975/168389/hiver/vs/google-workspace#breadcrumblist"}]}
</script>
