---
description: Side-by-side comparison of Workpro Complaints Management System vs MasterControl Quality Excellence. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Workpro Complaints Management System vs MasterControl Quality Excellence Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Workpro Complaints Management System \<span\>vs\</span\> MasterControl Quality Excellence](https://www.capterra.com.sg/compare/141240/148577/workpro-complaints-management-system/vs/mastercontrol)

# Compare Workpro Complaints Management System vs MasterControl Quality Excellence

Canonical: https://www.capterra.com.sg/compare/141240/148577/workpro-complaints-management-system/vs/mastercontrol

> Detailed comparison between Workpro Complaints Management System and MasterControl Quality Excellence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Workpro Complaints Management System | MasterControl Quality Excellence |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 8 | 540 |
| **Starting Price** | £975.00 | US$25,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Workpro Complaints Management System

Workpro is suitable for both public \&amp; private organisations where complaints handling follows an agreed, regulated process, for example, Finance, Ombudsman, Health, Education, Utilities and Housing.

### MasterControl Quality Excellence

Pharma, biotech, and medical device manufacturers, from startups to global enterprises, operating under FDA, EMA, ISO 13485, and GxP requirements across North America, Europe, and Asia-Pacific.

## Key features

### Workpro Complaints Management System

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Trail
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Issue Management
- Issue Tracking
- Monitoring
- Prioritization
- Quality Assurance
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Workflow Management

### MasterControl Quality Excellence

- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Trail
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Issue Management
- Issue Tracking
- Monitoring
- Prioritization
- Quality Assurance
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Workflow Management

## Links

- [View Workpro Complaints Management System Profile](https://www.capterra.com.sg/software/141240/workpro-complaints-management-system)
- [View MasterControl Quality Excellence Profile](https://www.capterra.com.sg/software/148577/mastercontrol)
- [View Original Comparison](https://www.capterra.com.sg/compare/141240/148577/workpro-complaints-management-system/vs/mastercontrol)

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