---
description: Side-by-side comparison of MiVoice Business Solution vs Nextiva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MiVoice Business Solution vs Nextiva Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Web Conferencing Software](/directory/30075/web-conferencing/software) > [MiVoice Business Solution \<span\>vs\</span\> Nextiva](https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva)

# Compare MiVoice Business Solution vs Nextiva

Canonical: https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva

> Detailed comparison between MiVoice Business Solution and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | MiVoice Business Solution | Nextiva |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 283 | 914 |
| **Starting Price** | US$20.99 | US$25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### MiVoice Business Solution

MiVoice Business is a complete unified communications solution designed to fit the unique needs of small, medium and large organizations up to 65,000 seats from all industries at each stage of growth.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### MiVoice Business Solution

- API
- Access Controls/Permissions
- Alerts/Escalation
- Audio Calls
- CRM
- Call Conferencing
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Predictive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing
- Unified Communications
- Video Conferencing

### Nextiva

- API
- Access Controls/Permissions
- Alerts/Escalation
- Audio Calls
- CRM
- Call Conferencing
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Predictive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing
- Unified Communications
- Video Conferencing

## Links

- [View MiVoice Business Solution Profile](https://www.capterra.com.sg/software/140996/MiVoice-Business-Solution)
- [View Nextiva Profile](https://www.capterra.com.sg/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"MiVoice Business Solution vs Nextiva Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of MiVoice Business Solution vs Nextiva. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva","about":[{"@id":"https://www.capterra.com.sg/software/140996/MiVoice-Business-Solution#software"},{"@id":"https://www.capterra.com.sg/software/175788/nextiva#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva#breadcrumblist"},"@id":"https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"MiVoice Business Solution","description":"MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance.\n\nThe entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d9cdda7-b6e3-41c2-ab31-71eda935468d.png","url":"https://www.capterra.com.sg/software/140996/MiVoice-Business-Solution","@id":"https://www.capterra.com.sg/software/140996/MiVoice-Business-Solution#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":283},"offers":{"price":"20.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Nextiva","description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff1e4693-12da-4528-b2d0-5c234878d84b.png","url":"https://www.capterra.com.sg/software/175788/nextiva","@id":"https://www.capterra.com.sg/software/175788/nextiva#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Web Conferencing Software","position":2,"item":"/directory/30075/web-conferencing/software","@type":"ListItem"},{"name":"MiVoice Business Solution vs Nextiva","position":3,"item":"https://www.capterra.com.sg/compare/140996/175788/MiVoice-Business-Solution/vs/nextiva","@type":"ListItem"}]}]}
</script>