---
description: Side-by-side comparison of Keeping.com vs Hiver. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Keeping.com vs Hiver Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Keeping.com \<span\>vs\</span\> Hiver](https://www.capterra.com.sg/compare/139940/142975/keeping-com/vs/hiver)

# Compare Keeping.com vs Hiver

Canonical: https://www.capterra.com.sg/compare/139940/142975/keeping-com/vs/hiver

> Detailed comparison between Keeping.com and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Keeping.com | Hiver |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 16 | 148 |
| **Starting Price** | US$12.00 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Keeping.com

Keeping is for any team that is still sharing a password or using a Google Group to manage your shared inbox.

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

## Key features

### Keeping.com

- Access Controls/Permissions
- Alerts/Escalation
- Email Management
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Automation
- Workflow Management

### Hiver

- Access Controls/Permissions
- Alerts/Escalation
- Cross-system Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Management
- Email Monitoring
- Inbox Management
- Integration into Third Party Applications
- Knowledge Base Management
- Macros/Templated Responses
- Natural Language Processing
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Automation
- Workflow Management

## Links

- [View Keeping.com Profile](https://www.capterra.com.sg/software/139940/keeping-com)
- [View Hiver Profile](https://www.capterra.com.sg/software/142975/hiver)
- [View Original Comparison](https://www.capterra.com.sg/compare/139940/142975/keeping-com/vs/hiver)

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