---
description: Side-by-side comparison of JIRA Service Management vs ServiceNow Customer Service Management. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs ServiceNow Customer Service Management Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.com.sg/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)

# Compare JIRA Service Management vs ServiceNow Customer Service Management

Canonical: https://www.capterra.com.sg/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management

> Detailed comparison between JIRA Service Management and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 763 | 151 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### JIRA Service Management

- API
- CRM
- Commenting/Notes
- Content Management
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow Customer Service Management

- API
- CRM
- Commenting/Notes
- Content Management
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.com.sg/software/138769/jira-service-management)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.com.sg/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.com.sg/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)

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